Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are and which delivery servie you choose.
Orders taken before 13:00 weekdays are processed that same time and normally take between 1-5 business days to arrive.
Overseas deliveries can take anywhere from 7-21 days at the moment.
Delivery details will be provided in your confirmation email.
We generally use both APC and Royal Mail (very occassionaly Hermes) for UK deliveries
With APC we use their Next Working Day service which covers most of the UK (note Northern Scotland is on a 2-3 working day service and Northern Ireland 1-2 working days), and with Royal Mail we use their 24 & 48 Hour Tracked Service which take between 1-5 working days to be delivered.
Yes you can. Our warehouse is now situated just outside Ripon (1 mile from Juntion 49 off the A1M):
Unit 1c Sycamore Business Park
North Yorkshire HG4 5DF
We politely ask you allow us 1 hoursto prepare your order for collection
Sadly we don't open on a weekend unless previously organised directly with yourself
Our shop opening hours are Tuesday to Friday 10:00 - 14:00 and phone lines are open Monday to Friday 09:00 - 16:00
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
You can return your item up to 60 days after you've received it should you need to
Yes, all items displayed live on the web site are in stock with us at our warehouse in Ripon.
To secure stock and you'd prefer to collect, then you are welcome to place your order online and choose to collect from us - We will then notify you when the goods are ready to collect with our Click and Collect service normally the same day after 1 hour
We receive daily deliveries from suppliers and are constantly trying to keep stock levels healthy
We do however run a live stock feed on our web site, retail shop and other shopping channels we sell on, so it is first come first served in that respect
If are you looking for something particular and require it fast, then please call us on 0333 533 0040 and we will try our best to find a solution
Anyone can order from us here
None of the products we sell knowlingly have age restrictions either
Yes all our presentations, statues, name blocks and pace stick stands come with free engraving of your choice
We recommend up to 4 lines with about 5/6 words per line for the text to be fully legible
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.