Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase or invoice number.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you believe you haven’t received a refund, please check your bank account again.
Or contact your credit card company, it may take some time before your refund is processed.
Next contact your bank. There is often a time lapse before a refund is processed.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com. Or call 01748 833614
If you need an exchange for the same item, but in a different size or colour (subject to availabilty) and the item is unused and in the original packaging, send us an email to firstname.lastname@example.org or call 01748 833614 then send your item to: 11 Hildyard Row, Catterick Garrison, N. Yorkshire, DL9 4DH, United Kingdom.
To return your unwanted items, you should send them to:
11 Hildyard Row, Catterick Garrison, N. Yorkshire, DL9 4DH, United Kingdom.
You will be responsible for paying the return postage costs for your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30.00 you should consider using a trackable shipping service. We cannot guarantee that we will receive your returned item.